QUESTIONS? WE HAVE ANSWERS!
Everything you want to know about ordering, shipping and returns. Is your question not listed? Please contact us.
Ordering & shipping
Worldwide. Wherever your adventure takes you, we deliver.
Shipping costs depend on your location. Are you ordering for €150 or more within the Netherlands? Then shipping is always free.
We process orders within 2 to 3 business days. After that, your package will be shipped.
As soon as your order has been dispatched, you will receive a track & trace code by email. This allows you to track your package all the way to your doorstep.
Please contact us as soon as possible at info@madelief-explores.com If your order has already been shipped, we can no longer change or cancel it.
Returns & exchanges
You have 14 days after receipt to return your order. The product must be unused and in its original packaging.
Return costs are at your own expense, unless the product is defective or incorrectly delivered.
Yes, return your product and reorder the correct size/colour, or contact us for a direct exchange.
Please contact us within 14 days of receipt at info@madelief-explores.com, preferably with a photo of the damage. We will arrange a solution, replacement, or refund.
Pay
iDEAL, credit card, and PayPal.
Yes. All payments are processed through a secure environment, so your data is safe with us.